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Office Locations Omaha Headquarters. Call our customer service hotline at 3608 2988 or fill in our online form. 1-844-BLUE-4ME (or 1-844-258-3463) (TTY/TDD:711) Blue Cross and Blue Shield of North Carolina P.O. Box 2291 Durham, NC 27702. Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. National Information Center. Box 3248 Omaha, NE 68180 402-982-7000 800-422-2763 (Wheelchair accessible) Lincoln Office Use this number to reach the following departments: Behavioral Health; New Baby, New Life; Prior Authorization; Provider Services Contact Us 1‐855‐661‐2028. Talk to an advocate Mon – Thurs: 9 a.m. to 5 p.m. Blue Cross Blue Shield of Arizona P.O Box 13466 Phoenix AZ 85002-3466. Contact Customer Service. At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. Box 52719 Phoenix, AZ 85072-2719 Agent Contact Center. Mail Premium Payments to: Individual and Medicare Supplement Member Premium Payment Blue Cross Blue Shield of Arizona P.O. For general inquiries, call 1-800-262-BLUE (2583) If you are a member, visit MyBlue If you are an employer, visit BlueLinks for Employers If you are a health care provider, visit Provider Central If you are a broker, visit Broker Central For questions about our Corporate Citizenship initiatives, email us For Media or Public Relations inquiries, email us Group Premium Payment Blue Cross Blue Shield of Arizona P.O. 877-860-2837 (Blue Cross Community Health Plans) 877-723-7702 (Blue Cross Community MMAI) 877-774-8592 (Blue Cross Medicare Advantage) 800-676-2583 (Eligiblity - Out of State BCBS) 800-972-8382 (Eligibility - FEP) Indiana: 888-802-2160 855-251-8827 (Health Maintenance Organization) 855-558-1438 (L Preferred Provider Organization) If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday. Contact Anthem Blue Cross (Anthem) For help with eligibility verification , claims , and general provider questions , please call the appropriate Customer Care Center phone number below. 1-800-FLA-BLUE (352-2583) TTY/TDD: 1-800-955-8770 Contact Us. Fri: 9 a.m. to 6 p.m. Street Address (Deliveries): Blue Cross and Blue Shield of North Carolina Corporate Headquarters 4615 University Drive Durham, NC 27707 1919 Aksarben Drive P.O. If your ID card is not available, you may use the Customer Service telephone number below. Contact Blue Cross today with any question or comment you may have. 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