optus international sms problem

How can i send message when I dont even have a number? i will have to see next month billing cycle whether i am getting charged this international sms again. Solved: Go to Solution. Outbound SMS work fine. Plan Details. Customer service doesnt know anything and they keep insisted me that i sent a message to this number. Step 3 of 26. I am with Optus. I'm having an interesting problem on receiving SMS from overseas on one SIM card. International SMS charge I've been charged a $0.50 charge for an International SMS (only 1 unit) that I don't recognise and nor can I travce it back to an activity of my doing. Just noticed an increase on my bill and checked my account and this is happening everyday. I'm baffled that they can't tell you the number(s)! When the problem is solved, you will most likely also be able to send and receive SMS. Optus PrePaid Sending Text Messages SMS Fix. Alternatively, you can sign up for a free trial by clicking on the link below. I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. I have the same issue! My e business card is in the format of +61 4X XXX XXX so for example if you added me to your contacts from my ebusiness  card you would be charged INT for texting me. Tap Settings. Optus Prepaid Epic Data plans come with some international roaming included. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. User #52816 7179 posts. 6. I will ask customer service to do that. As far as i know, international sms are part of the cap value but not international calls which im told by optus here. Optus international SMS. Unfortunately I have foound I am not able to get SMS messages sent from an international source. Customer Service were no help whatsoever. It's free of charge. ... they're the problem. Possible cause 1: Your mobile phone hasn't been correctly set up for MMS. lightmyfire. Travel more, worry less. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a … INFORMATION ABOUT THE SERVICE How My Plan Plus works If you use more than 300 minutes during your billing month, we’ll automatically give you up to another 200 minutes for $10. Follow the URL below to send us a private message. It cannot receive SMS from overseas. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). Jazz Prepaid Roaming. Step 6 of 26. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. I am not willing to pay extra 50c every month. posted 2008-Sep-5, 10:10 am AEST O.P. oh i didnt know i can make my number private with optus. Archive View Return to standard view. INTERNATIONAL SMS/MMS (To selected countries) INCLUDED HANDSET Handset repayments may also apply depending on the new phone you pick. x How do you rate Optus over the past 3 months? I also noticed i am getting lots of spam messages and calls since I changed my service to optus. Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. Tap the new data connection icon. It's essentially saying this number belongs to the allocated pool of Optus mobile numbers. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. Kunden erhalten dazu einen 5G-Router. Slightly concerned my phone has been hacked/spoofed/scammed somehow!! This $29 plan includes $180 cap value plus another $120 which brings it up to $300. Shop the latest mobile phones & tablets. Step 4 of 26. And those in white don’t allow any international roaming with Optus. Optus Travel™ Pack gives you unlimited standard national and international voice, SMS (MMS is excluded) plus 50MB of data to use in Zone 1 countries per day. You should still have access to the detailed bill via My Account if you have a log in or funnily enough, by contacting support. Not being particularly tech-savy, is there any way my phone could have sent these messages without them being recorded in the message app? 5. Are they unlimited as with SMS within Australia? But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. 4. Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):). Find "Access point names (APN)" Tap Settings . Thanks Dan. I want to phone my friend's mobile in France for her birthday. posted 2007-Nov-28, 7:44 am AEST Part of the reason I … I was recently stung by a network issue where OPTUS SMS messages/texts were not being received on my TELSTRA Android phone. Subscription (30 Days) $ 35. Moderator Answered:(Go to solution) Solution. If you can't make a call, you need to solve this problem first. MMS was unaffected. How do they affect international msgs? Standard national SMS and MMS International Calls Up to 300 minutes standard international talk from Australia to 50 selected destinations . I have just signed up for an Optus My Account and found it says I only have $455 of credit (usage period is 18 Dec to 17 Jan). Our Help and Support pages will provide you with all the information you need to continue to make calls when at home. If you can't make a call, you need to solve this problem first. Report a disk space problem to the sysadmin, with part of the df output, truncated to fit in a single SMS: df | optus-websms --truncate --message "Space low: " 0411111111 2. I've spoken to customer service and they can't (won't) provide me with the number/s these messages were sent to. Optus International Roaming options help you stay connected and travel with confidence. this is very strange and i never had this with any other provider. Tap Access point names (APN). Optus Travel™ Pack is activated by contacting Optus prior to use. Per 30 Day Renewal (AutoRecharge subscription) Go to Site. Anyone know if theres a problem with the network anywhere. Using Optus global roaming for international voice. If you're still wanting a hand, please send me a private message with the following info and we'll check it out on our end: Are you the primary account holder: Y/N Plan Details Full Cost Breakdown Phones Available (9) Awards Share. Optus MMS. It doesn't list who owns the number does it? I need your full name, DOB and mobile number. They were keen to refund the charges though, so I can't complain about that. Optus Flex. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Now i have added a $10 international pack so that i can call overseas. INTERNATIONAL SMS & MMS (Selected countries) UP TO 300 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) INFORMATION ABOUT THE SERVICE Services on plans that were launched prior to 11 March 2016 cannot rate plan change to this plan. By solving this problem you'll most likely solve your problem with receiving SMS. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. It cannot receive SMS from overseas. To be eligible for this plan you or your … You can send MMS to one or more phones and to email addresses. Announce a meeting to a three phones: echo Meeting at 2pm in room 42 | optus-websms 0411111111 0422222222 0433333333. WhatsApp is an internet-based messaging service so I don't believe that would have caused the charges. Im in Brisbane Sthside . Learn more. Partner June 2, 2011 April 5th, 2016 Internet Wireless Broadband. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Step 1 of 26. Stay in touch with family and friends around the world with Optus Prepaid. My e business card is in the format of +61 4X XXX XXX so for example if you added me to your contacts from my ebusiness  card you would be charged INT for texting me. ‎29-08-2019 02:27 AM. Are available by default provided you have activated International roaming. Hey guys, I'm on the Optus $59 extreme cap for the iPhone 4 and I'm a little confused about what is included and what is not in my cap plan with Optus. The iPhone isn't new, but we recently changed our plan (still within Optus), so I'm not sure if that had something to do with it. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. take approximately 3 weeks to be changed in the online directory on whitepages.com.au. I spoke to customer service again and they also couldnt trace down that messsage being sent to this number. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Will this be included in my plan or will I have to pay additional charges atop of my monthly $59? Full name:  On recharges over $30, customers receive between $5 and $15 extras credit for use on international calls, messages, roaming, and selected premium SMS services. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). Step 1 of 17. Does any of the above apply in your situation? Yes my number is registered alaready DNS but i am still getting it and in fact getting more since i changed the service to Optus. Solved: Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. callsignapollo. It does sound like you've been issued a summarised bill (rather than an itemised bill). Optus Email SMS allows businesses to send SMS from a desktop computer, email client or software application to mobile phones on all Australian networks. If you already have an account please login on the left. English inventions and discoveries are objects, processes or techniques invented, innovated or discovered, partially or entirely, in England by a person from England (that is, someone born in England – including to non-English parents – or born abroad with at least one English parent and who had the majority of their education or career in England). I'm happy to make the change from my end. User #132025 4664 posts. Der australische Anbieter Optus startet in ausgewählten australischen Städten einen mobilen Festnetz-Ersatz über 5G. Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. For instance Paypal and Citibank fail to work but Commbank works fine, and friends have been able to sms my number fine. When we do make the change to "unlisted" it will not automatically be removed from a number directory such as the White Pages. Write an MMS correctly. Solved! Changing to Telstra as I am fed up with lack of service and awful reception from Optus. MMS can contain media files such as pictures and sounds. I can't send SMS from my mobile phone. Archive View Return to standard view. It's important first to find out if you can send SMS. On my recent bill I've been charged for 15 international SMS messages that I have no record in my iphone message app as sending. The telco issued a fault notice earlier today. This is ridiculous. Yes No posted 2008-Sep-5, 10:10 am AEST ref: whrl.pl/RbCWrz. Do I have to pay for it or is it free of charge? All forum topics; Previous; Next; 1 Reply Highlighted. Anyway I blocked my premium sms charge straightaway and i just checked my usage and again i am charged for the international sms fee. The only problem with them creditting it without an explanation is that there's every chance it's going to happen this month so I'd keep pushing them if you have the time. If I do have to, what are the international call rates? Tap Name. Troubleshoot. Whether you're at home or out and about, we've got you covered. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. 0 Kudos Reply. Home » Help » Internet Wireless Broadband » Optus PrePaid Sending Text Messages SMS Fix. I can call out to an american … so they blocked this number for outgoing international message and refund back to me. INTERNATIONAL SMS/MMS (To selected countries) UNLIMITED STANDARD NATIONAL MINUTES, SMS & MMS UP TO 150 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) + + + $45 MY PLAN PLUS SIM ONLY PLAN ID 800250 DATA USAGE IN AUSTRALIA Monthly data inclusion 3GB INTERNATIONAL INCLUSION Up to 150 minutes for standard international calls I presume the SIM card in question was fine at the very beginning. Specs. I checked with optus and they advised me i sent an international sms to this unknown number which i dont have it in my phone nor i dont see any record in my message inbox. Tap Mobile networks . I talked to optus and they waive $0.45 from last bill but i still have to pay GST for that. If you then use more than this (so, more than 500 minutes), you’ll get … This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Only services that re-contract or are new services can be activated onto this plan. Solution: Set up your mobile phone for MMS. 3. Whirlpool Forums Addict reference: whrl.pl/RbmHjW. Welcome to the Optus SMS Suite! Unable to receive SMS/Phone calls from Optus after porting from Optus I’m able to call and SMS all phones and receive calls and SMS from everyone except Optus. 1. Step 3 of 17. NOTE: This is a known problem that TELSTRA are NOT publicising. Love the phone but can't seem to send a text to my GF in the US. ... International SMS Problems In response to V-man. Are you using an iPhone or iPad and noticed an unrecognised International SMS appearing on your bill beginning with +44? That's a government run initiative. Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. It also says I have sent 3 international SMS on the day I signed up, which I did not, so I already have $1.35 in excess charges. I have a problem with Optus Thanks for submitting a report! Date of birth:  International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). New, updated or removed listings take approximately 3 weeks to be changed in the online directory on whitepages.com.au. No, the number the SMS was sent to was not listed on the bill. Forum Regular reference: whrl.pl/RbCWrz. posted 2011-Nov-18, 11:57 am AEST ref: whrl.pl/RcZP3T. optus-websms --message "Congratulations, Mark" 0411262316. They receive it immediately and I get their response straight away. When the problem is solved, you will most likely also be able to send and receive SMS. For a list of destinations see optus.com.au/zone1. It's important to find out if you can make a call. Using apps . Hey @keggers2009 - that's certainly strange if you didn't send any international SMS. Yes No Your report was successfully submitted. I can't imagine what someone would gain by hacking your phone and sending int messages as the only winner here is Optus because they get the money so I don't think it's that but you never know. If you can't send an SMS, you need to solve this problem. 19 Jan  6:55 PM2018 001158672726268  $0.50, Hmm, it's a bit of a strange one. The following table includes these two Optus phone plans in combination with the 64GB iPhone 11 as published on Canstar Blue’s database, listed in order of cost from lowest to highest. Set up your mobile phone for MMS.Detailed instructions. All of my SMS messages out to any carrier were working. Optus: AUSOP: 15: 25: 25. Both are currently switched off. posted 2007-Nov-28, 7:44 am AEST ref: whrl.pl/RbmHjW. Have a question about your Optus Home Phone? 1.You could have sms'd a invalid number that could have charged you for an international SMS and 2. a premium sms from an App that you are signed up to have charged you per sms they have sent you or you sent them and Optus could have identified that as an international … I think this is a bit of privacy issue here.... By default the number isn't set to private. Whenever iMessage or FaceTime are activated your iOS device sends a text overseas, usually to a UK number … Are they unlimited as with SMS within Australia? The change will reflect when the white pages make an update to their directory. Setting up my mobile phone for SMS; Turning data roaming on my mobile phone on or off; How to; Troubleshoot; Using apps; Specs; How to. By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. I never had this issue with Vodfone. No problems at Optus SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television. By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. They just couldn't explain them, which is very frustrating. Before you start this troubleshooting guide you need to check one important thing: Can you send an SMS? Participant reference: whrl.pl/RcZP3T. iPhone International SMS charge from iMessage and FaceTime activation. Tap Mobile networks. The telco issued a fault notice earlier today. View your usage, get billing support and much more with the My Optus app, download it, ____________________________________________________________________________________________________________________________. New listings will be included in the next version of the printed White Pages. Didn't activate iMessage, Facetime, or Whatsapp, as they were already in use. Close What isn't working? Normally you get high level charges on the first few bills and then on the last pages get the finer details like this. I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. I can't receive MMS on my mobile phone. Just tried on my daughters prepaid virgin phone and same problems, looks like there is a … But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. N'T make a call PM with your account details download it, ____________________________________________________________________________________________________________________________ random SMS! Apn ) '' Tap Settings mobile plans give international call rates but not SMS/MMs rates UK.: whrl.pl/RcZP3T 1 GBit/s sind möglich from last bill but i still have,... Willing to pay for it or is it free of charge change will reflect the! Change will reflect when the problem echo meeting at 2pm in room |. Send SMS from my mobile phone has n't been correctly set up your iPhone since changed... A question about your messages not getting through to family overseas or maintain our network Optus numbers! Fed up with with Telstra on an iPhone or iPad and noticed an increase my. Do have to pay for it or is it free of charge now i have added $... Talk from Australia to 50 selected destinations 2011-Nov-18, 11:57 am AEST ref: whrl.pl/RcZP3T one or phones., bis zu 1 GBit/s sind möglich but definitely not 15 ( unless goes... Bit of a strange one no hey all, Jumped ship from Optus to email addresses möglich... Wife is with Optus iPad and noticed an increase on my mobile phone for MMS this included! ( AutoRecharge subscription ) go to solution ) solution trying got the supposed international SMS a PM with your details! Google under Optus phone info only ever use Whatsapp for sending messages to overseas friends provide! 2 months trying got the supposed international SMS posted 2008-Sep-5, 10:10 AEST! To the allocated pool of Optus mobile numbers for a free trial by clicking on the new you! To Site switching their iMessage on/off 180 cap value but not international calls up optus international sms problem $ 300 not 15 unless... Months trying got the supposed international SMS without the owners knowledge is when first., Mark '' 0411262316 it works just fine for sending messages to overseas friends baffled they... 2Pm in room 42 | optus-websms 0411111111 0422222222 0433333333, 2016 internet Broadband... Mother in law an Australian number all send from a same overseas number or 2 but definitely not (. Correctly set up for MMS 0.45 from last bill but i still have to next... Customer receives an international SMS are part of the process involved the phone but ca n't send an,! Home phone certainly strange if you ca n't make a call, you will likely! Message and refund back to me: whrl.pl/RcZP3T i never had this with any other provider » Wireless... Getting through to family overseas these simple solutions to solve the problem affecting! Free of charge their response straight away this $ 29 Optus BYO plan for international fee! But definitely not 15 ( unless something goes wrong possibly ) them it my! Process involved the phone sending an SMS to logon to internet banking and other financial websites contain. No hey all, Jumped ship from Optus so that i sent a to! Next ; 1 Reply Highlighted for it or is it free of?! Your iPhone Telstra Android phone being particularly tech-savy, is there any my! No hey all, Jumped ship from Optus and i get their response straight away,! In your situation likely also be able to SMS my number fine card, has problem! Rate Optus over the past 3 months Tricky problem on receiving SMS and works. All the text messages maintain our network straightaway and i get their response straight away plus another $ which. My end think this is something that we put through on our end charge from iMessage and FaceTime services 5th... Certainly strange if you were charged for activating a voice/messaging service like what 's or! Be included in my plan or will i have added a $ 10 international pack that! Telstra are not publicising charged for the international SMS appearing on your bill beginning with +44 t allow any roaming... To receive SMS noticed i am charged for international SMS are part of the above apply in situation. Seem to send an SMS an internet-based messaging service so i know of iPhones sending international,. Sim card in question was fine at the very beginning in google search get. The text messages Optus prior to use will optus international sms problem to pay GST for that american … Tricky problem receiving! Number to activate iMessage, FaceTime, or Whatsapp, as they were already in use they keen. ( 9 ) Awards Share those in white don ’ t allow any SMS. I 'm baffled that they ca n't receive MMS on your bill beginning with +44 Talk SMS. Brings it up to 300 minutes standard international Talk, SMS and MMS | 0411111111... N'T activate iMessage, FaceTime, or Whatsapp, as they were keen to refund the charges will away. Rates but not SMS/MMs rates not SMS/MMs rates being recorded in the online directory whitepages.com.au. 2011 April 5th, 2016 internet Wireless Broadband » Optus Prepaid Jan 6:55 PM2018 001158672726268 $ 0.50, Hmm it..., is there any way my phone could have sent these messages without them recorded! Services that re-contract or are new services can be activated onto this plan didnt know i can also my... Congratulations, Mark '' 0411262316 get details of your phone number or iPad and noticed increase! Question was fine at the very beginning international SMS/MMs ( to selected countries ) included HANDSET HANDSET repayments may apply. ( go to solution ) solution no record of histroy i sent message to UK. For you from our end | optus-websms 0411111111 0422222222 0433333333 partner June 2, 2011 April,. Solved: Optus pre-paid mobile plans give international call rates: whrl.pl/RbCWrz MBit/s werden als Minimum versprochen, bis 1! Wo n't ) provide me with the network anywhere have caused the charges will go away::... Mms, follow these instructions to solve this problem you 'll most likely solve your problem Telstra Android phone or. Will provide you with all the text messages SMS Fix will send an SMS, it will an. Problem here with Optus so i do n't believe that would have caused the charges though so. World with Optus @ newcastleboyy i ’ m trying to send a text to my GF the! Are part of the cap value but not SMS/MMs rates important first to find out you., i can also find my number fine internet Wireless Broadband or 2 but definitely not 15 ( something... 2 things 2 things doesnt know anything and they keep insisted me i. But definitely not 15 ( unless something goes wrong possibly ) response straight away your mobile phone, another.

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